We offer a unique service of tailored care visits from a few hours a week to full live-in support.Let us care for you!
Whether you need our help just for few hours, overnight, 24/7 or a holiday, we are determined to care for your loved ones and help them live as independently as possible.
We provide care and assistance for people who need help in their daily living, due to temporary or long-term illness. Our services include:
Choose professional carers and licensed companies
Care costs can be deducted in tax returns and can be partially funded by government grants or insurances. Our carers are experienced professionals that have gone through a strict recruitment procedure to attest their aptitude and competence. Our work is covered by an insurance package. Let us worry about all the paperwork, criminal checks, holiday and sickness cover. so you’ll have time for the things that really matter.
Social Enterprise
Part of work is for the benefit of our community rather than for financial profit. We believe quality care can only be delivered in a socially enterprising way: social impact is our most important bottom line. We ensure we provide services tailored to your needs, we pay our staff fairly and they have access to the best training and, crucially, have the time to deliver a quality service.
So, choosing us means supporting your community. Make a difference in someone else’s life!
Our carers are the lifeblood of our service. We Care, Teach, Train's strengths rely on our kind, professional and dedicated carers and their continous training.
Each worker is recruited and trained to deliver an exceptional level of care. We have a team of experienced and caring professionals, ensuring services are provided at the highest standards at all times.
The founders, José and Liliana, developed in London initiatives with the English and Portuguese communities, mainly in the education and social care sector. During those times, both had experienced difficulty accessing the right quality of care for close relatives back home. This made them realize the need for non-medical home care and elder companionship services to help seniors live independently. Since then, they treasured the idea of building up a company that can provide one-to-one quality care so that people can continue to live as independently as possible in the comfort of their own homes. Concerned about the well-being and quality of life of all those of advanced years, they decided to embrace this project to provide care and support for adults and older people in their own homes. “We believe in good old fashioned service. That is why we visit our clients regularly to make sure that they are happy with the service. By doing this, we can ensure we are continually delivering the right service.” Liliana Ferreira, Director.
The technical director, Edite, has over a decade of experience working with elderly communities in assisted living and care homes in Portugal and England. She also developed social projects in Africa with an NGO. Edite brings extensive experience to the role, with responsibility for recruitment, training and supervision. “All staff need to bring a winning combination of the right attitude and experience. We will only deliver the level of care that we would expect for our own relatives.”Edite Reis, Technical Director. Edite Reis, Directora Técnica.
It is sometimes difficult to generalize about what the role of a care worker is. The best way of summing it up is that we might perform the tasks carried out by a close friend or relative but in a trained, professional and knowledgeable way.
In order to do this successfully the Care Worker must be aware of the needs and requirements of the customer and must communicate successfully not only with the customer but also with other stakeholders such as family, friends and other healthcare professionals. The care worker also has a responsibility to alert the supervisor of any changes or causes for concern in the customer's condition.
There will be specific tasks identified for a particular customer. These may include cooking and/or preparing meals and possibly assistance with feeding. Housekeeping and laundry as well as personal care may also be part of the role.
The Care Worker will be briefed before undertaking any assignment with the specific tasks involved but in every case it is incumbent upon the care worker to carry out the work in a safe and professional way and to adhere to the specific instructions as well as the policies and procedures of the company.
Care Workers are frequently the only people that a customer may see on a daily basis and clearly there is a responsibility to report any relevant information back to the supervisor. It is not the role of the care worker to become involved in notifying family, friends or relatives of changes. This will be carried out by the Technical Director, based on the advice received from the care worker. The care worker does not have responsibility for staff. It should be clearly understood that the role requires a great deal, sometimes both in physical and emotional ways, and also carries a weight of responsibility.
Anyone who does not genuinely care about the welfare of other people will not be suitable for this job.
The permanent equipment provided by We Care, Teach, Train such as identity badge and any other equipment required to carry out the role, are the responsibility of the care worker as is making sure that consumables such as disposable gloves and aprons are available and not in short supply.
Whilst the supply and upkeep of any equipment such as wheelchairs and hoists are not the responsibility of We Care, Teach, Train or its employees, it is expected that causes for concern with any of such items would be passed by the care worker to the supervisor.
A thorough training programme is applicable to every member of the We Care, Teach, Train team. This constitutes both initial and ongoing training and is a requirement of all staff. Every member of staff will be required to apply for, and achieve, a satisfactory Criminal Records Bureau check as well as provide personal and professional references.
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A helping hand to make life so much easier
We Care, Teach, Train fully understands that requiring care and support with personal needs can initially be a difficult change in life that takes some time to accept. Our caregivers are sensitive to client’s feelings and our training ensures that you and your loved ones are treated with the highest levels of respect, and at all times dignity and personal choice are maintained.
Our carers are available to assist clients with all aspects of personal care and make their life more comfortable. Part of our philosophy is for you to maintain as much independence as possible. As well as care at home we can also help by escorting clients to such places as doctor and hospital appointments, as well as shopping and social events.
We believe that a major part of fulfillment depends on being supported and remaining comfortable at home. We assist by helping to keep home that special place. Part of our mission is to provide the tender, loving care and support that makes your house a home. We provide an extensive range of tailor made home help services to suit our clients, such as:
Personal care - Assistance with a ‘good morning’ start to the day and daily hygiene; help with bathing, washing, hygiene, shaving and oral care; assistance with dressing; help with continence care; mobility: transferring, walking and assistance with mechanical aids;
Meals – Preparation of food and drink, Serving and Clearing Away; preparation of future meals;
Medication - Managing medication or ensuring a timely prompt when due; collecting prescriptions;
Housekeeping - Undertaking domestic tasks such as cleaning, either on a regular basis or as a ‘spring clean’, whatever the season; washing, folding and ironing Clothes; drop-off and pick-up dry cleaning; organize and clean wardrobes; care of house plants; assist with pet car; shop and/or escort for supplies; oversee home deliveries; supervise home maintenance;
Night care – Provision of care services through the night for those people who need them. This can either be on a ‘sleeper night’ basis, where the care worker expects a reasonable night's sleep but is on hand for emergencies, or a ‘waking night’ where the care worker is on duty throughout the night;
Live in care
providing a care worker to live with you in your home. Similarly, we often provide live-in care when a customer needs temporary support through a period of convalescence or recuperation when returning from hospital;
Respite care
Provision of a short-term, temporary relief to those who are caring for family members. Respite provides the much needed temporary break from the often exhausting challenges faced by the family caregiver, giving the caregiver an opportunity to take a break or holiday, relax and recharge. We Care, Teach, Train can provide a planned programme of care visits, for a few hours through to a few weeks, for families and those providing regular care. Even though many families take great joy in providing care to their loved ones so that they can remain at home, the physical, emotional and financial consequences for the family caregiver can be overwhelming without some support, such as respite;
Pampering sessions
the occasional visit to organize bathing, clean clothes, fresh bedding and a thoughtfully prepared meal before bedtime.
Safeguards
We are licensed by and registered with the Social Services (Segurança Social), which regulates, inspects and reviews all adult social care services in the public, private and voluntary sectors in Portugal. We value network with partners in the social area and this is why we belong to municipal workgroups that discuss local social issues. We have established partnership protocols with several institutions, namely Alzheimer Portugal, the leading organisation in Portugal to offer support to people with dementia. All these institutions have high quality standards, which set out how we should operate and help us to deliver an exceptional level of care. We also carry Public Liability insurance with Lusitânia. Our carers are experienced and qualified workers who have been submitted to strict recruitment procedure. We have sourced the best suppliers on the market and can offer advice on various kinds of mobility equipment and living aids
A flexible service
This is only a selection of the things we can help you with. If you require other services to suit your needs, please get in touch with us. Our aim is to facilitate the mental and physical well-being of our clients and their families. We offer a realistic alternative to allow people to stay at home, with familiar friends, relatives and possessions around them. No upheaval. No stress. No trouble. Once you have considered the sort of care you need, give us a call. A member of our team will be able to discuss your individual requirements in more detail.
We all know that when we are less able to get out and about loneliness can often set in, especially as we grow older. The feeling that no one really cares can then become a desperate problem for many people.
One of our goals is to bring fulfillment and happiness to those living at home and ease the loneliness that ageing seems to cause by providing quality support. We aim to prevent depression and help them regain control of their lives as much as possible.
Some of our companionship services include:
Safeguards
We are licensed by and registered with the Social Services (Segurança Social), which regulates, inspects and reviews all adult social care services in the public, private and voluntary sectors in Portugal. We value network with partners in the social area and this is why we belong to municipal workgroups that discuss local social issues. We have established partnership protocols with several institutions, namely Alzheimer Portugal, the leading organisation in Portugal to offer support to people with dementia. All these institutions have high quality standards, which set out how we should operate and help us to deliver an exceptional level of care. We also carry Public Liability insurance with Lusitânia. Our carers are experienced and qualified workers who have been submitted to strict recruitment procedure. We have sourced the best suppliers on the market and can offer advice on various kinds of mobility equipment and living aids
A flexible service
This is only a selection of the things we can help you with. If you require other services to suit your needs, please get in touch with us. Our aim is to facilitate the mental and physical well-being of our clients and their families.
We offer a realistic alternative to allow people to stay at home, with familiar friends, relatives and possessions around them. No upheaval. No stress. No trouble. Once you have considered the sort of care you need, give us a call. A member of our team will be able to discuss your individual requirements in more detail.
Creating a safe environment
Mobility equipment and home adaptations
A thoughtfully designed “safe” living environment will help your family member stay independent for as long as possible. Decreased mobility is a normal part of aging for many older people. At first it might be more difficult to reach or bend, then negotiating stairs or getting into the bathtub may become a challenge.
We have available for sale or hire the best equipment to help you in your daily tasks. We can also visit your home and suggest the necessary adaptations to keep your home a safe environment.
We have sourced from the best suppliers on the market and can offer special discounts and technical support on various aids. We supply a comprehensive selection of independent living products, designed to promote better independence, both in and around the home. We can provide an affordable range of aids and equipment to assist people in all aspects of their daily activities including mobility aids, bathing aids, showering aids, toileting aids and dressing aids. We also advise on outdoor equipment including mobility scooters.
We Care, Teach, Train is in partnership with Liftech, a company with origins in EFACEC which has over 50 years know-how in the manufacture of components for lifts. Liftech provides solutions for any kind of lift from the simple to more complex overcoming architectural or planning barriers.
DomusLift is a residential lift designed to meet vertical mobility needs in private buildings. It is the ideal solution for elderly and impaired mobility persons which can finally move autonomously and free from stairs. It is a modern product, designed and manufactured to meet a wide range of needs: from the garage to the roof, you can move effortless up to 5 floors.
Liftech also provides a series of lifting platforms and other equipment to overcome gaps of some stairs. Contact us for further information or to request a catalogue.
Safeguards
We are licensed by and registered with the Social Services (Segurança Social), which regulates, inspects and reviews all adult social care services in the public, private and voluntary sectors in Portugal. We value network with partners in the social area and this is why we belong to municipal workgroups that discuss local social issues. We have established partnership protocols with several institutions, namely Alzheimer Portugal, the leading organisation in Portugal to offer support to people with dementia. All these institutions have high quality standards, which set out how we should operate and help us to deliver an exceptional level of care. We also carry Public Liability insurance with Lusitânia. Our carers are experienced and qualified workers who have been submitted to strict recruitment procedure. We have sourced the best suppliers on the market and can offer advice on various kinds of mobility equipment and living aids.
A flexible service
This is only a selection of the things we can help you with. If you require other services to suit your needs, please get in touch with us. Our aim is to facilitate the mental and physical well-being of our clients and their families.
We offer a realistic alternative to allow people to stay at home, with familiar friends, relatives and possessions around them. No upheaval. No stress. No trouble. Once you have considered the sort of care you need, give us a call. A member of our team will be able to discuss your individual requirements in more detail.
We operate a very strict recruitment policy and follow detailed procedures, as we believe the quality of our services depends on the quality of our carers. Every selected candidate is invited to attend a series of interviews to determine their aptitude and competence for the position. Those who are invited to join our team must present personal and professional references, as well as enhanced criminal background checks (CRB), to attest their ability to work according to our high standards.
We believe that consistent, quality care comes from a long-term investment in continuous training. Our care team members have specific training qualifications in this area but we also run a comprehensive and ongoing training programme to ensure the best client care experience. The training includes subjects such as basic concepts in gerontology, issues related with long-term illnesses or disabilities, manual handling techniques, etc. All staff have either achieved or are working towards the equivalent to NVQ Care qualifications.
We are licensed by the Social Services, which regulates, inspects and reviews all social care services in Portugal.
We value networking and this is why we belong to municipal workgroups that discuss local social issues. We have established partnership protocols with several institutions, namely Alzheimer Portugal, the leading organisation in Portugal to offer support to people with dementia. All these institutions have high quality standards, which set out how we should operate and help us to deliver an exceptional level of care. We also carry a Public Liability insurance.
Each team member has regular review and supervision meetings to maintain quality of service. We visit our clients regularly to make sure that they are happy with the service. By doing this, we can ensure we are continually delivering the right service and that every client receives the attention, dedication and care that their particular situation requires.
We value and respect our staff, so we offer them fair pay, training and loyalty rewards. This way you can expect continuity because our carers are a part of our family, and can become a part of yours too.
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